- By when can I expect my order to be delivered?
We usually dispatch the order in 1-2 business days after order confirmation. Orders placed with an online payment will not be re-confirmed over the phone. Orders placed with cash on delivery payment option will be confirmed over the phone and then dispatched. Depending on your delivery address, the order will reach you within 3-7 business days.
- Is there free shipping?
We offer free shipping on all Orders
- Can I track my order after it’s been dispatched?
Of course, you can track the order once it has been dispatched. We share with you the tracking details of your package upon dispatch.
- When do we accept product returns?
You can return the product in case you notice any damages such as a tear, weaving defect, discolouration, etc. when the product is received.
The returned product should be in original packaging without any signs of use to quality for refund / exchange. We would recommend you send us a picture of the damaged product along with your return request and we’ll get back to you ASAP to fix the issue.
- By when can I return my order?
We have a 7 day return window on each product. You can raise a return request with us for up to 7 days from the product getting delivered to you. Return requests made after the return window shall not be allowed.
- How do I initiate a product return?
You can write to [email protected] and we will get in touch with you to initiate the return process.
- How do I ship the product back to you?
We will get the product picked up (if reverse pick up service is available on your pin code with our logistic partners) from your home at our cost if the return is initiated on account of a product defect / damage.
- When will I get my refund?
We initiate refunds after receiving the returned product at our warehouse and checking its condition. It usually takes 5-7 business days for us to process refunds after receiving the return package.
- How will I get my refund?
You will get your refunds in the same payment mode used at the time of placing the order for all prepaid / online payment modes. Your refund in case of a cash on delivery payment mode will be issued in form of a store credit.
- Is there a cancellation fee?
There is no cancellation fee. If we cancel your order before dispatch, we do not charge a fee for it.
- How will I get my refund in case of cancellation?
You will get your refunds in the same payment mode used at the time of placing the order for all prepaid / online payment modes. Refund is not applicable for cash on delivery payment mode as the order was cancelled before dispatch.